For state governments
Help patients access care in days, not months
Make your state’s provider directory bookable with real-time availability, so patients can find and book care directly on your website.
The opportunity
Appointments already exist – they’re just not accessible
In a nationwide study of 1,000 Zocdoc providers, we found that the gap isn’t provider availability – it’s how patients access care.
Ghost networks limit access to care
Current provider directories fall short of delivering real access: they show who’s listed, not who patients can actually book.
Audits and secret shopper studies are exposing these gaps, revealing “ghost networks” that give the illusion of access, while patients can’t book care.
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1 in 3
behavioral health providers were inactive in more than half of Medicare Advantage plans*
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55%
of listed behavioral health providers delivered no services in 2023*
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18%
of listed providers were actually reachable for an appointment in a Senate Finance Committee secret shopper study**
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31 days
average wait time to see a primary care doctor – and that number keeps growing***
Our solutions
End ghost networks with real-time data and booking
As expectations shift from reporting access to proving it, states will need infrastructure that reflects real availability. Meet requirements for timely access to care: Enhance your directory with live availability, through actual, continuously updating provider calendars. Our solution can also seam
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1. Get verified data – free
Receive up-to-date phone numbers and addresses. No cost, no commitment, no integration required
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2. Add real-time scheduling
Launch a bookable directory in weeks, using Zocdoc’s provider network
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3. Power provider search
Route patients to the right provider, based on availability, proximity, and network status – tailored to your network
How it works
Patients can book in minutes, directly online
Case studies
Proven impact
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California health plan
1M+ appointments at launch. 5x faster access: 6 day avg wait time vs. 31-day national average
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Department of Veterans Affairs
~3x more appointments booked per day by care navigators. Cut wait times in half: 14 day avg wait time vs. 33 days prior to partnership
Scale only Zocdoc can offer
Current provider directories fall short of delivering real access: they show who’s listed, not who patients can actually book.
Audits and secret shopper studies are exposing these gaps, revealing “ghost networks” that give the illusion of access, while patients can’t book care.
-
200K+
Providers nationwide
-
Millions
Of near-term appointments
-
175+
EHR integrations
-
~20
Years of building healthcare infrastructure
GET IN TOUCH
Ready to improve access to care?
Learn how a bookable provider directory can help your state improve access and deliver measurable outcomes.
Prefer email? Contact us at [email protected].
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